Effective Date: February 14, 2026
Last updated: February 19, 2026
These Terms of Service ("Terms") govern your access to and use of the Services provided by Scale Media AI ("Company", "we", "us", "our") to you ("Client", "Customer", "you", "your").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must immediately cease using our Services. These Terms apply to all visitors, users, and others who access or use the Service.
Scale Media AI is an AI-powered content creation and publishing platform that generates social media posts, images, and captions tailored to your unique brand identity. The Service operates through three core stages:
During onboarding you provide your brand basics (business name, website, industry), then complete Visual Calibration by swiping through curated visual pairs to teach our AI your aesthetic preferences. You may also select Anti-Styles (directions to avoid), upload reference assets, configure platform-specific preferences for Facebook, Instagram, X (Twitter), Threads, and LinkedIn, and set Director Overrides for templates, fonts, overlays, and shot types.
Our Taste Intelligence Engine processes your calibration responses, brand data, anti-styles, and strategic inputs to build a structured Brand Brain — a personalized AI profile that captures your visual identity, voice, and content strategy.
Using your Brand Brain, the Service generates scroll-stopping posts — including AI-written captions, AI-generated images, hashtags, and optimal posting times — tailored to each connected social media platform. You may review, refine, schedule, and publish content directly from the dashboard.
Service Delivery. Services are deemed delivered upon providing access credentials, regardless of actual usage.
We grant you a limited, non-exclusive, non-transferable, and revocable right to access and use the Services during your Subscription period solely for your internal business purposes and in accordance with these Terms.
You shall not, and shall not permit any third party to:
We reserve the right, at our sole discretion, to suspend, restrict, or permanently terminate any Account at any time and without prior notice if we determine that content or usage violates these Terms, applicable laws, or our content policies. Such enforcement actions may be taken immediately and without liability to you.
The Service is offered on a subscription basis. Current pricing is displayed on our pricing page. We reserve the right to modify pricing with 30 days' advance notice to existing subscribers.
New accounts receive a 3-day free trial. A valid credit card is required to start the trial. The trial includes 10 AI-Crafted Posts and 10 AI Refinement Credits. You will not be charged during the trial period. After the trial, you will need to subscribe to a paid plan to continue using the Service. If you cancel before the trial ends, no charge will be applied.
All payments are processed securely through Stripe, Inc. By providing payment information, you authorize us to charge the applicable fees to your payment method. You must provide accurate billing information. All amounts are in EUR and exclude applicable taxes (VAT).
Any discount, promotional code, or reduced pricing applied at checkout applies only to the first billing cycle unless explicitly stated otherwise at the time of purchase. After the initial discounted period, your Subscription will automatically renew at the then-current standard rate for your Subscription Plan as displayed on our pricing page. By completing your purchase with a promotional discount, you acknowledge and agree to this pricing structure.
All Services, including software, algorithms, user interface, design, documentation, and platform elements, remain our exclusive property and are protected by copyright, trademark, and other applicable laws. You may not copy, adapt, reproduce, distribute, reverse-engineer, decompile, or disassemble any part of the Service.
You retain ownership of all content you provide to the Service (e.g., brand data, logos, uploaded media). You grant us a limited, non-exclusive license to use this content solely for the purpose of providing the Services to you.
Content generated by our AI (posts, images, captions) is provided to you for your use, subject to the non-exclusivity provision below. You are responsible for reviewing all AI-generated content before publishing. We do not claim ownership of AI-generated output created for your account.
Due to the nature of AI, Content may not be unique. Similar or identical results may be generated for other users. You acknowledge that the AI models powering the Service learn from general data patterns and may produce overlapping outputs for different users with similar brand profiles or prompts.
The Service integrates with third-party platforms (e.g., Facebook, Instagram, LinkedIn, X). Your use of these platforms is governed by their respective terms of service. We are not responsible for the actions, content, or data practices of third-party platforms. Connection and publishing are provided on an "as available" basis and may be affected by changes to third-party APIs.
You explicitly acknowledge and agree that:
The Service is a content automation tool. Nothing provided by or through the Service — including AI-generated text, images, captions, hashtags, posting suggestions, scheduling recommendations, or any other output — constitutes:
You should not rely on AI-generated content as a substitute for professional judgment. Any business decisions you make based on content created through the Service are made entirely at your own discretion and risk. We strongly recommend consulting qualified professionals for marketing strategy, legal compliance, and financial decisions.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, in no event shall Scale Media AI, its directors, employees, partners, agents, suppliers, or affiliates be liable for:
IN ANY CASE, OUR TOTAL AGGREGATE LIABILITY for all claims arising from or related to the Service shall not exceed the total amount actually paid by you to Scale Media AI in the six (6) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages, so the above limitations may not apply to you in their entirety. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
We specifically disclaim all implied warranties, including but not limited to:
We do not guarantee that the Services will be uninterrupted, secure, error-free, or that defects will be corrected. No advice or information, whether oral or written, obtained from Scale Media AI or through the Service shall create any warranty not expressly stated in these Terms.
You acknowledge and agree that the Service is in an early stage of development. As such:
By using the Service, you accept these inherent risks associated with an early-stage product and agree that Scale Media AI shall not be liable for any losses, damages, or inconvenience resulting from changes to, instability of, or discontinuation of the Service or any of its features.
You agree to defend, indemnify, and hold harmless Scale Media AI, its affiliates, subsidiaries, licensors, and their respective directors, officers, employees, contractors, agents, and representatives (collectively, "Indemnified Parties") from and against any and all claims, demands, actions, suits, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
This indemnification obligation will survive the termination of your account and these Terms.
You expressly acknowledge and agree that your use of the Service is at your sole risk. You assume all risks associated with the use of the Service, including but not limited to: the risk of errors in AI-generated content; the risk that content may not perform as expected on social media platforms; the risk of account suspension or penalty by third-party platforms due to content posted through the Service; and the risk of loss of data.
Each party shall maintain the confidentiality of the other party's Confidential Information using reasonable care and shall not disclose it to third parties without prior written consent. "Confidential Information" includes, but is not limited to, business plans, brand strategies, creative outputs, account data, proprietary technology, pricing information, and any information designated as confidential. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
You may terminate at any time subject to the cancellation requirements in Section 6.5. You may also request account deletion at any time through account settings.
We may suspend or terminate your access for:
We reserve the right, at any time and in our sole discretion, to modify, update, suspend, or discontinue any part of the Services, including features, functionality, integrations, user interface, pricing, subscription plans, payment structures, and credit systems. Such modifications may include changes to the way credits are earned, used, allocated, or limited. Continued use of the Services after such changes constitutes acceptance of the updated Services.
Neither party shall be liable for any failure or delay in performance resulting from causes beyond reasonable control, including but not limited to: acts of God; natural disasters; pandemic or epidemic; war, terrorism, or civil unrest; government orders or sanctions; power outages; internet or telecommunications failures; denial-of-service attacks; labor disputes; or any other cause beyond reasonable control.
Without limiting the generality of the foregoing, the following events are expressly included as Force Majeure events for which Scale Media AI bears no liability:
In the event of any Force Majeure event, our obligations under these Terms are suspended for the duration of the event. We will use commercially reasonable efforts to resume performance as soon as practicable, but we make no guarantee of any specific recovery timeline.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Scale Media AI regarding the Services and supersede all prior agreements and understandings.
You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign these Terms freely in connection with a merger, acquisition, or sale of assets.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
These Terms shall be governed by and construed in accordance with the laws of the European Union and the applicable national laws of the jurisdiction where Scale Media AI is established. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.
We may update these Terms with 30 days' notice. Material changes will be communicated via email or a prominent notice on the Service. Continued use after changes constitutes acceptance.
For questions about these Terms, contact us at: